Builds close working relationships with its cliental as a means to effecting productive communication and trust. Healthy dialogue leads to productive strategy and decision making.
Is accessible and dependable. Clients must have confidence that they can speak to a company representative, at any hour, and trust that their concerns or requests will be promptly handled.
Understands that the client is its #1 asset. Customer satisfaction is first and foremost the top priority. Clients are not statistics.
Employs the latest technologies that inspire confidence in service. E.g. GPS systems to monitor employees, online reporting, electronic field messaging systems, functional radio systems.
Deploys an active and ongoing training and safety program for its employees.
Provides close supervision and evaluation of employee work and performance, thereby ensuring that the client’s directives and requirements are responsibly executed and met.
Embodies professionalism and trust in its image by ensuring that security officers are officially uniformed, and that company vehicles are highly visible and inspire confidence in appearance.
